pwnd by lenovo

I did't want to write anything about it. I wanted to attribute it to coincidence and bad luck, carry on with my life and forget about it, but after today I can't.

Let me tell you what happened:

02.06.2009 I try to wake my Thinkpad X200s from suspend and the backlight stays dark. Something like this happened before and was cureable by rebooting, but this time it's not. After reboot I'm greeted with the Lenovo logo - I can barely make it out if I hold the display against the light. Great. So I switch the laptop off again and let it sit there for a while without a battery, but the display stays dark. The lid switch also generates ACPI events so that is not the culprit. I guess I'll need to inform Lenovo. Luckily I got the 3 year on site service extension.
03.06.2009 09:32 I report the issue to the IBM/Lenovo ESC (electronic service call) system. Here's what I wrote:

DISPLAY BACKLIGHT STAYS DARK. DISPLAY ITSELF STILL WORKS, ONLY THE LED BACKLIGHT DOESN'T. THE LID SWITCH ALSO SEEMS TO WORK (IT CAN WAKE THE PC, SO IT'S NOT STUCK) MY GUESS: EITHER MAINBOARD OR DISPLAY (BACKLIGHT) BROKEN

A little later they call me and I'm informed that a service tech will probably be here tomorrow. So far so good.
04.06.2009 12:17 The service tech is here (was a nice guy) and he brought a replacement inverter for my CCFL. Wait, what? I bought an X200s with LED backlight. I even said so in my problem description. I provided the model number (7459-5KG) which if you [google][1] for it states it has got an LED backlight. Since I had to provide machine/model number as well as serial number I would have expected the IBM ESC system to filter out the replacement parts that do not make sense (like an inverter card for a model with LED backlight), but it seems that is not the case. (This wasn't the first time - some months ago the hook keeping the battery in place broke and they sent the wrong replacement part)
05.06.2009 20:30 Another service tech arrives - this time with the right part. After he replaced the display panel though we found out that it was cracked. Gah! So the next ETA for the repair will be Tuesday, June 9th. I'll see what fun arrives then.

I wouldn't have said anything on any individual issue. Errors do happen, that's unfortunate, but so is life. All this together though is really making me wonder whether my next laptop will still be a Thinkpad. Unfortunately I see no real alternative except maybe for one of the Toughbooks.

So if anyone is wondering why I'm not on IRC, responding to mails now you know. Hopefully on Tuesday normal operation will resume.

Posted by daniel 06/06/2009 at 00:05


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